Responsible Gaming at 368gem

At 368gem, we believe that online gaming should be a source of entertainment — not hardship. This page outlines our commitment to safe play, the tools available to 368gem members, and where to find help if gambling is affecting your life or the lives of those around you.

21+

368gem strictly enforces a minimum age of 21 years for all members. No exceptions. Age verification is mandatory for every account before any withdrawal is processed.

Our Commitment to Responsible Gaming

Important Notice: Gambling involves real financial risk. Never gamble with money you cannot afford to lose. If you find yourself chasing losses, gambling beyond your limits, or feeling distressed about your gambling, please use the self-exclusion tools available in your 368gem account or contact our support team immediately.

368gem takes responsible gaming seriously — not because it's a regulatory requirement, but because we genuinely care about the wellbeing of our members. The vast majority of people who play at 368gem do so recreationally, within their means, and without any harmful consequences. But we recognise that for a small percentage of players, gambling can become problematic. It is for those players — and for their families — that 368gem invests heavily in responsible gaming infrastructure.

Our responsible gaming framework is built around three principles: prevention, early intervention, and accessible support. Prevention means enforcing strict age verification (21+), offering deposit limits before a player even places their first bet, and designing our platform to discourage compulsive play patterns. Early intervention means monitoring account activity for behavioural patterns associated with problem gambling and proactively reaching out to members who may be at risk. Accessible support means making it straightforward — without judgment — for any 368gem member to reduce their activity, take a break, or permanently exclude themselves from the platform.

Whether you're in Kuala Lumpur, Penang, Johor Bahru, or anywhere else in Malaysia, the responsible gaming tools and resources described on this page are available to you at any time, free of charge. You don't need to be in crisis to use them — many players use deposit limits and session reminders simply as a matter of personal financial management. Smart gaming is responsible gaming.

21+ Strict Enforcement

Every 368gem account must pass MyKad or passport-based age verification before withdrawal privileges are activated. Players found to be under 21 are permanently banned and reported where required by law.

Deposit Limits

Set daily, weekly, or monthly deposit caps from your 368gem account settings. Once a limit is set, it takes effect immediately. Increasing your limit requires a 7-day cooling-off period to prevent impulsive decisions.

Session Time Limits

Set a maximum session duration. When your time is up, 368gem will display a clear reminder and log you out if no action is taken. Time limits reset every 24 hours unless you choose to adjust them.

Take a Break

Need a short cooling-off period? The "Take a Break" feature lets you pause your 368gem account for 24 hours, 7 days, 30 days, or 90 days. During this period, your account is suspended and cannot be reactivated early.

Self-Exclusion

Players who need a longer break can permanently self-exclude from 368gem. A self-exclusion request is processed within 24 hours, closes all access to your account, and cannot be reversed for a minimum of 6 months.

Loss Limits

In addition to deposit limits, 368gem allows you to set maximum loss thresholds per day, week, or month. Once your loss limit is reached, you cannot place further bets until the limit period resets.

368gem 21+ Age Policy

The minimum age to register and play at 368gem is twenty-one (21) years. This is not a soft recommendation — it is a hard technical and policy requirement that 368gem enforces without exception.

During registration, you are required to declare that you are 21 or older. Before any withdrawal is approved, your age is independently verified against your Malaysian MyKad, passport, or other accepted government-issued identification. Accounts where age verification fails, or where a player is found to be under 21 after registration, are permanently closed and all balances forfeited.

368gem is also deeply committed to preventing minors from accessing the platform through someone else's account. We strongly encourage all 368gem members who share a household with minors to:

  • Never share your 368gem login credentials with any other person;
  • Enable a PIN or fingerprint lock on any device used to access 368gem;
  • Log out of your 368gem account after every session on a shared device;
  • Use parental control software to restrict access to gambling websites on devices used by children.

If you suspect that a minor has accessed a 368gem account — including your own — contact us immediately at [email protected]. We will investigate and act without delay.

21+
Mandatory Age Verification

Every 368gem member must verify their age before withdrawals are enabled. We use government-issued ID verification — no exceptions.

Underage gambling is a serious concern. 368gem is committed to ensuring its platform is never accessible to anyone under 21.

Player Safety Tools — How to Use Them

All of the following tools are accessible directly from your 368gem account dashboard under the "Responsible Gaming" section. You do not need to contact support to activate most of them.

Deposit Limit

Go to Account → Responsible Gaming → Deposit Limits. Set your preferred daily / weekly / monthly cap. Takes effect immediately. Reduction is instant; increase requires a 7-day wait.

Loss Limit

Set a maximum net loss per period. Once reached, betting is disabled until the period resets. A permanent safeguard against losing more than you planned in any given timeframe.

Session Time Limit

Decide in advance how long each gaming session should last. 368gem will show a pop-up reminder when time is nearly up and auto-logout when the limit is reached.

Reality Check Alerts

Enable regular on-screen notifications every 30 or 60 minutes showing your net session result and total time played. A simple, non-intrusive way to stay aware of your activity.

Take a Break

Suspend your account for 24 hours, 7 days, 30 days, or 90 days. Activated instantly — you cannot log back in until the chosen period expires, regardless of how you feel in the meantime.

Self-Exclusion

Permanently close your 368gem account for a minimum of 6 months. Contact support at [email protected] to initiate. This cannot be reversed early — it is a firm commitment.

Warning Signs of Problem Gambling

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people don't recognise it until it has caused significant harm. Here are some of the most common warning signs to be aware of — in yourself and in people you care about.

Placing larger bets than usual in an attempt to recover money already lost is one of the clearest indicators of problem gambling. Healthy gambling accepts that losses happen. Problem gambling treats losses as debts that must be recouped — and the pursuit of recovery typically leads to greater losses.

Using rent money, bill payments, emergency savings, or borrowed funds to gamble at 368gem or elsewhere is a serious warning sign. Responsible gambling means only ever using discretionary income — money left over after all essential expenses are covered.

Concealing how much time or money you spend gambling from family members, partners, or friends — or lying about it when directly asked — suggests that the activity has moved beyond recreational. Shame and secrecy around gambling are important warning signals.

If you have made sincere attempts to cut down or stop gambling and found yourself unable to do so for any meaningful period, this is a strong indicator of a gambling dependency. The inability to stop is characteristic of addictive behaviour and should prompt seeking professional support.

When gambling starts to compete with — and win over — responsibilities like work performance, time with family, maintaining relationships, or taking care of your physical health, the activity has become disproportionate. Responsible gaming never comes at the expense of what genuinely matters in your life.

Quick Self-Assessment

Tick any statements that apply to your experience with gambling over the past 30 days. This is not a clinical diagnostic tool — it's a simple prompt to help you reflect honestly on your gambling habits.

Getting Help — You Are Not Alone

If gambling is causing problems in your life — financial stress, relationship strain, anxiety, or any other harm — please reach out. Speaking to someone about it is the most important step, and it's easier than most people expect. Below are the responsible gaming support resources that 368gem recommends to Malaysian players. All services are confidential.

368gem Responsible Gaming Support

Contact our dedicated responsible gaming team at any time. Email: [email protected] — include "Responsible Gaming" in your subject line and a team member will respond within one business day. We can help you activate self-exclusion, adjust account limits, or simply have a confidential conversation about your concerns.

National Addiction Helpline (Malaysia)

The Malaysian Ministry of Health operates a national addiction hotline that covers problem gambling alongside other addictions. If you are struggling, this is a free, confidential resource available to all Malaysians. Your call is private and no personal information is recorded without your consent.

Gamblers Anonymous Malaysia

Gamblers Anonymous operates peer-support groups in Kuala Lumpur and other major Malaysian cities including Penang and Johor Bahru. Meetings are free, anonymous, and open to anyone who has a problem with gambling. Family members of problem gamblers are also welcome to attend Gam-Anon meetings.

International Gaming Authority Resources

368gem operates under an international gaming authority licence, and our regulator provides responsible gaming guidelines and player protection standards that we are required to uphold. If you feel 368gem has not met its responsible gaming obligations, you have the right to escalate your concern to our licensing authority.

Remember: Seeking help for problem gambling is a sign of strength, not weakness. Millions of people around the world — including right here in Malaysia — have successfully addressed problem gambling with the right support. You don't need to reach rock bottom before asking for help. If something feels off about the way gambling is affecting your life, that's enough reason to reach out today.

Play Smart. Play Safe. Play 368gem.

Log in to your 368gem account to access your responsible gaming tools — deposit limits, session timers, take-a-break, and self-exclusion — all in one place.

Login to 368gem

Must be 21 or above. Please gamble responsibly. 368gem is licensed by an international gaming authority.